Research
Research program
Independent research on how AI customer service affects people's ability to reach a human — and how laws are changing that.
What we plan to study
- How legislatures define chatbots, human agents, and covered businesses.
- How human-escalation requirements compare across jurisdictions as we review them.
- Aggregate patterns in consumer reports, once reporting launches.
Our standard
We will not publish statistics until they are backed by a documented dataset and method. Every figure will link to its source. See our methodology.
Coming soon
First publications are in progress
We haven't published research yet. Subscribe to be notified when we do.