For consumers
How to ask for a human under California AB 1609
What California's chatbot law says about requesting a human customer service agent, and what timing businesses must make a good-faith effort to meet.
Bus. & Prof. Code § 22625 + 2
Guides
Practical guides, sourced to the statute
Each guide is derived only from the text of the law and cites the specific code sections it relies on.
All guides
For businesses
What counts as a "large private business" under AB 1609
How Business & Professions Code § 22625 defines the businesses covered by California's customer service chatbot law.
Bus. & Prof. Code § 22625 + 1
For businesses
AB 1609 checklist for customer service leaders
A section-by-section preparation checklist based on the text of California's customer service chatbot law.
Bus. & Prof. Code § 22625 + 3