Consumer reporting
Tell us when AI kept you from a human.
We're building a careful, privacy-respecting way to share difficult experiences with AI customer service.
Reporting opens soon
What a report will capture
A short, structured form so experiences can be compared consistently.
- Company
- The business you were trying to reach.
- Channel
- Chatbot, phone, app, or another customer service platform.
- What happened
- In your words — what you needed and what the system did.
- Reaching a human
- Whether you could request a person, and whether you reached one.
- Time waited
- How long it took to connect, and how long you were on hold.
How reports will be used — and how they won't
Used for patterns
Reports will inform aggregate research and public education about how AI customer service works in practice.
Privacy first
We'll collect only what's needed, never sell personal information, and won't publish anything that identifies you without your permission.
No unverified allegations
We won't publish unverified allegations about named companies. Any company information will rely on documented evidence, with a right of reply.
Reporting opens soon
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Report form
Preview — not yet accepting reportsThis preview shows the planned fields. It does not collect or send any information.